Customer Service Representative

Pay Range$18.81 - $23.80

Purpose:

Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor.

Full-Time and Part-Time Positions Available.

Qualities we look for:Friendly and enthusiasticEntrepreneur and hard-workingHonest and accountableExcellent communication and listening skillsEssential Job Functions:

Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.Provide above and beyond customer service and exceed customer expectations when assisting customers.Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.Work in cooperation with management and team members to achieve sales goals.Process customers at checkout using point of sale (POS) system.Process customer refunds and exchanges according to established guidelines.Follow established cash, check and credit card acceptance procedures.Create price tags and merchandise signs. Stock, tag and display merchandise.Act and work in a manner consistent with the company's core values.Demonstrate and understand compliance of the company's safety processes.Answer telephone according to the company guidelines.Be available to assist in other areas of the store as needed.Work in a fast pace environment with accuracy.Minimum Eligibility Requirements:

Must be 18 years or older.Knowledge of basic math skills.Customer service experience.Ability to handle multiple tasks and work well under pressure.Some positions may require completion of forklift certifications through F&D.Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.W

orking Conditions (travel & environment)

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.Physical/Sensory Requirements

Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Note:

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities at every levelCareer advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus ProgramA personal holiday and Volunteer Time Off programMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

*Apply now! Applications are accepted on an ongoing basis.

If you choose to upload documents to your job application, you may redact or remove information that identifies your age, date of birth, or dates of attendance at or graduation from an education institution.

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.